Category Archives: Windows 10

Windows 10 issue accessing file shares

You may encounter an issue where Windows 10 cannot access file shares, but earlier versions such as Windows 7 can. In many cases this is due to incorrect firewall settings, together with the fact that Windows 10 has an issue with negotiating SMB1.

Cause

The issue can be caused by firewall settings which have TCP 139 opened, but TCP 445 is not open. This could be either Windows Firewall settings, or another firewall in between the client and server.

Background

SMB can run either directly over TCP, in which case it users TCP port 445, or it uses the older NetBIOS API and NetBIOS over TCP 139. If 445 is not open, then Windows clients (prior to Windows 10) will drop back to SMB1 and NetBIOS over TCP, this using a protocol that is almost 30 years old.

You can test this by viewing the port that a working (Win7) client is using to connect to a server:

netstat -an | find “172.4.24.101”

TCP    172.4.102.218:56871   172.4.24.101:445     ESTABLISHED

#Using SMB over TCP

TCP    172.4.102.218:56710   172.4.2.19:139         ESTABLISHED

#Using SMB on top of NetBIOS over TCP

Workaround

A workaround is to force Windows 10 to use SMB1. This is not recommended since performance is worse, and the protocol is deprecated.

https://support.microsoft.com/en-us/kb/2696547

•To disable SMBv2 and SMBv3 on the SMB client, run the following commands:

sc.exe config lanmanworkstation depend= bowser/mrxsmb10/nsi

sc.exe config mrxsmb20 start= disabled

•To enable SMBv2 and SMBv3 on the SMB client, run the following commands:

sc.exe config lanmanworkstation depend= bowser/mrxsmb10/mrxsmb20/nsi

sc.exe config mrxsmb20 start= auto

Solution

The simple solution is to open up TCP 445 on your hardware or Windows firewalls. If group policy is enabling the Windows Firewall, you could add exceptions for Windows File and Printer sharing as follows:

– Navigate to Computer Configuration/Policies/Windows Settings/Security Settings/Windows Firewall with Advanced Security

– Create a new Inbound Rule: Predefined, File and Printer Sharing

– Leave all predefined rules selected

You could also do this using custom rules if you just wanted to apply to one profile, only 445 is required.

Run a gpupdate on your print servers and you should find that your Windows 10 clients can now print.

Fix for network card not working after Windows 10 upgrade – Intel I217V

I have had this problem on 2 separate Fujitsu LIFEBOOK E734 Notebooks. Fujitsu support for Windows 10 is poor, and there are no drivers published.

 

The issue is:

 

– After upgrade to Windows 10 from Windows 7 (either a clean Windows 7 install or the Fujitsu pre-installed image), the network card looks fine but does not work, DHCP cannot get an address and a manual IP cannot communicate. Uninstalling the adapter does not work. Consequently, it is not possible to activate the system, or do anything else for that matter, unless Wi-Fi is working.

 

The fix, is unfortunately to do a clean install. After clean install it works fine, but this can only be done once Windows 10 is activated (in order to retain Windows 10 activation status), which is tricky if there is not network. See http://www.msdonkey.com/windows10/performing-a-clean-install-of-windows-10/ for more info on doing an upgrade and then clean install.

Using Wi-Fi did work for me, so the issue seems to do with the Ethernet card and not the whole network stack.

 

So in summary, there is an issue with upgrading the Fujitsu E734 with Intel I217V Ethernet card, and others may also have this issue with this card. I recommend doing a clean install after the initial upgrade, but make sure that Windows 10 is activated first – try using Wi-Fi to do that

Performing a clean install of Windows 10

windows10-laptop

 

This post details how to do first an upgrade, and then clean install of Windows 10 using the free upgrade, making sure that your PC is activated at the end.

First, make sure that you have backed up your system.

Step 1: Get Windows 10 install files

Option 1: Get the ISOs from Microsoft

The first thing that you need to do is get hold of the ISOs. I would recommend doing it this way rather than using the Get Windows 10 app notification.

  • Go to

https://www.microsoft.com/en-us/software-download/windows10

  • Download the 32-bit or 64-bit version of the tool that matches your current version of Windows, it doesn’t matter if you are going to install a different version later.

Option 2: Download from MSDN Subscribers

You can also use the MSDN ISOs to do this, I have tested and they work fine.

Login and download from https://msdn.microsoft.com/subscriptions/

Note that you will need to use the Multiple Version ISO to do an upgrade, not Enterprise. This version includes both Home and Pro.

I recommend using Rufus to create a bootable USB key from this ISO.

Step 2: Upgrade Windows

It is important to do an in place upgrade first, in order to retain your Windows activation.

Note: You must have a machine currently running a valid copy of Windows 7 or Windows 8.1 for this to work. Note down if you have the Home or Pro version so you know which version you will upgrade to:

  • Windows 8/8.1 and Windows 7 Home Basic and Home Premium devices upgrade to Windows 10 Home
  • Windows 8/8.1 Pro and Windows 7 Professional and Ultimate devices upgrade to Windows 10 Pro
  1. Start with Win7 or 8.1 that’s properly activated.
  1. Install Win10 as an upgrade – if you have the Get Windows 10 app, I would recommend using that at this stage, as in my experience the wizard is generally less problematic, this will download Windows 10 again however. You can also run setup.exe from your install media. You could also use the Get Windows 10 app to do this, but using your media avoids downloading it twice. Do not boot from the Win10 install media at this stage, but run setup.exe from your existing Windows installation.
  1. Once Windows 10 is installed, make sure you are connected to the internet.
  1. Right click on the Start button, click System, and make sure that it says Windows 10 is activated. If not, click on the link to activate, making sure that you are connected to the internet.

Step 3: Perform a Clean Install

Once you have Windows 10 upgraded and activated, you can then optionally do a clean install, which will retain your activation status.

  1. Reboot from your bootable USB media and follow the normal steps to install, acknowledge the warning that any previous Windows installation will be lost.
  2. If you used the MSDN media, it will prompt you to choose either Home or Pro – make sure that this is the same edition as you had before (which will be the same as the version of Windows 7 i.e. Home Premium – Home etc).
  1. Choose custom install when prompted, delete all the partitions, and install away.
  1. When it first boots, you will be prompted to enter a product key, click on ‘do this later’.
  1. Once you are logged in, check again in System and it should be activated.

This works because the upgrade is what registers the machine ID with the Microsoft . Once that’s done, any time that machine does an installation, it checks with Microsoft and verifies activation on the machine ID. If the ID is in the database, it activates.

Also see the Microsoft FAQ for more information.

Once your device upgrades to Windows 10 using the free upgrade offer and activates online automatically, an entitlement is registered to your PC’s hardware for your edition of Windows 10.  (If you go to Settings  >> Update & Security >> Activation says “Windows is activated”.)  Now you will be able to clean install (i.e. boot from media and install Windows 10) the same edition of Windows 10 seamlessly without having to enter a product key.

 

  1. Make sure your PC is activated by going to the Settings >> Update & Security >> Activation.
    If the activation has not completed, you can click the Activate Now button to complete the activation process. 
  1. Create your installation media for the appropriate edition of Windows 10 by clicking here.
  1. Skip entering the product key during Windows 10 Setup. Windows 10 will activate online automatically on such devices. The skip option is only available when booting from media and launching Windows 10 setup

 

The automatic online activation will occur seamlessly after clean installing Windows 10 if the device had previously upgraded and activated online, with the same edition of Windows 10.