Vodafone freebee reward experiences

This post is a brief summary of my experiences trying to redeem my Vodafone ‘Freebee Rewardz’ points.

I have been unable to redeem any ‘freebee rewardz pointz’, since first trying on 02/10/14. Vodafone have been unable to help me resolve this problem to date. With their PAYG (pay as you go) SIMS, you accumulate ‘poinz’ for topping up. These can then (apparently) been redeemed for vouchers etc. See https://rewardz.vodafone.co.uk/#howitworks for details.

My first issue is that I (and many other people from the forum, including my daughter) cannot login to the rewardz site at https://rewardz.vodafone.co.uk/. We get an error when clicking on ‘spend your pointz’. The error is ‘You have entered an incorrect mobile number please try again’. Other people are able to login, but then unable to redeem any of the vouchers which are apparently offered. Using other browsers or clearing cookies/cache etc makes no difference.

After posting in the forum, I submitted a ticket on 02/10/2014 to get them to sort out my rewardz login. This was done using an email form, which you have to get access to by posting in the forum as it is not on the website.

I received some replies saying that they could not resolve the issue with the login to the site. So I then tried numerous times using chat, to get them to redeem the pointz for me manually. I was promised several times on chat, and even via email, that I would either be emailed or texted a code. Nothing was received in the post. Once I received a mysterious SMS, which said: ‘Here are your latest vouchers’ and then 5 characters. There was no explanation, and taking this into a store was met with blank faces, and I was told to ring customer services.

My experience to date has been:
– Stores cannot help with any issues with points
– Chat will say anything to get you off the phone, pretending to have resolved issues when they have not
– The staff on the support forum just tell you to raise an email ticket, and in my experience they cannot help either.
– If you try and call 191, you just get passed around in circles whilst you tell the same story over and over again.

These are just my experiences, and I invite you to share yours below. There is a link with many similar threads here http://forum.vodafone.co.uk/t5/Pay-as-you-go-services/To-anyone-unable-to-claim-their-Freebee-Rewardz/m-p/2332016/highlight/false#M56381

I complained to Ombudsman today and will see if that helps. So far almost 3 months and counting.

40 thoughts on “Vodafone freebee reward experiences”

  1. Vodaphone freebee rewardz.
    The same has happened to me. I was sent text to say i needed to claim my rewards points before end of May as other wise they would be lost. I spent my points 20th April and chose a John Lewis voucher for £25. It had not arrived after 3 weeks so i phoned vodaphone and they told me i had to take the code i was sent along with a number to a vodaphone outlet. The outlet informed me they had had a few people coming in saying same thing but they could not help and said vodaphone should not be telling people to do this. I was angry as i went to town for no other reason but to get my £25 voucher. When i got home i phoned vodaphone and the girl on the other end of the phone told me to visit john lewis web site and i said (and go where onthe site to get my voucher) she could not help because she didnt know herself!! What poor customer service. Vodaphone needs to sort out what has gone wrong as many loyal customers who save their points expecting to redeem are not getting what vodaphone are advertising. They are selling something that is not fit for purpose and trading standards need to investigate.

  2. The same happened to me I was sent a text to say I needed to claim my rewards points before December I did every right I asked for a Samsung phone for my granddaughter for Christmas they text me a code to take to the Vodafone shop the lady got the phone and asked for my code I then gave her my phone she got the code put it in the computer and then asked me have I not pick it up because it is saying this code has been used or they have give me the wrong code she then tried to contact them after a few goes she got hold of someone who was very rude to her still did not solve it so I went home and I rang them they did not no what to do I asked to speak to some one higher but she said she can’t I would have to go back to the shop and they can do it from there so I did only to get the same the assistant try so hard to get this solved for me at one point all the assistants was trying to get answers but failed they were all so sorry I still did not get my granddaughters phone I promised her and lost the points as well I have been with Vodafone from day one years and years but as for customer service well you may as well not have one at all I am still annoyed and angry that I was promised a freebie reward service I did not get I am a very unhappy customer!!!!

      1. Yes I’ve installed it suucyssfclle. Windows 8 Pro runs from today on my Alienware M15x and this without any problems. Everything has been detected, the Wireless Lan connection. all internal programs from Alienware works without problems. The machine hasn’t lost its performance; windows 8 detected the 8GB Memory

  3. I’ve had problems as well,I’ve lost out when trying to claim,cos my e mail does not exist,so how did they manage to send me an e mail telling me how many points I’ve got???will be changing to more reliable provider.

  4. Exactly the same problem. I cannot redeem the £25 voucher because the code I was given doesn’t work on John Lewis’ website. I can only presume that we have all been conned by Vodafone, they shouldn’t offer something if they cannot come up with the goods!

    1. I was on the right wavelength but, not being up on my demonyms, I just couldn’t come up with it. Almost sent in Congo but in the end, I merely whiffed…I was also distracted by the title (is there a comma in the preamble? is it “We the people” or “We, the people?” what the heck does that mean?)…

  5. I’m having to call up Vodafone every month to claim my 200 reward points for my £20 top up piss taking by a phone company that use to be really good

    1. My point being that rather than engineer life, just let it happen. Or rather, if it happens, it happens. I just want you to be happy. Maybe your true vocation was supposed to be clinical research in psychiatry. Just kidding. XOXO

    2. I appreciate for this decision as it is providing employment opportunity to both.. But my point is DSC has been postponed as it requires qualify marks from TET,similarily AP Model School also requires TET eligibility for TGT post, in this regard I request AP Govt & High Court to postpone AP Model School exam after TET, it will be a good opportunity to english medium candidates those who did not appear TET earlier. Hope it should be done. So we can utilise this to the maximum extent. Wish you all the best for all those who are preparing for TET,DSC & AP Model School exams…

    3. “As we all know, exclusive deals with the likes of Howard Stern nearly killed XM and Sirrus.”1. It’s Sirius not Sirrus.2. Howard Stern brought in far more in new subscription revenue than his his 500 million contract. Not to mention, the advertising revenue from on his own channel more than pays for his salary.I don’t know why this misconception is so widespread.

    4. Per fortuna che ci sono persone come te che conoscono il lavoro giornalistico e che non guardano i fatti con i paraocchi. Purtroppo la gente è pronta a bersi teorie poco credibili come quelle dei complottisti…perché attorno a una tesi predefinita si può costruire qualsiasi cosa e dimostrare tutto e il contrario di tutto. Grazie per aver contribuito con la tua attenta ricostruzione a togliere un po’ di fumo dagli occhi di tutti noi!

    5. I’d argue that they “got it right,” really. The billowing, gradient-shaded flag clashes with the clean geometry of the airplane and looks quite out of place. One of the reasons the older livery works so well is that both the aircraft and the design are clean and simple; they go together.Worth noting, too, since you linked to those Pepsi posts, is that since the (ill-considered) revamp of their logo, Pepsi’s market share has dropped dramatically. They were #3, last I heard, behind Diet Coke.

  6. I appear to be one of the lucky ones over Freebee Rewardz as last spring (2015) I was notified that I would lose 2000 of my 2000+ so I applied for a £20 Amazon e-voucher (valid for a year) which indeed I received by email and it actually worked on the Amazon website.
    Please note that 2000 points appears to be the ONLY denomination available for Amazon vouchers.

    HOWEVER, since then I have had problems with a mobIle phone order placed online with Vodafone in October 2015 that was supposed to take 4 days to be collected from my chosen branch. 2 months later the order had still not appeared at the branch and no one at the branch was able to provide any information apart that the order had been accepted and that it was still being processed!

    Contacted Vodafone CHATline when I decided to request for a full refund for non-delivery of goods and after 30mins online being pushed from one dept. to another was eventually put through to Orders Dept who advised that I had to send formal email to their online orders dept. Advised that I needed to send my refund request with details of my order and also a scan of the credit card bill that showed my order being paid to Vodafone in order for my refund to be actioned. I was advised that on receipt of this information Vodafone would contact me to confirm a few things and then provide the refund and that this process should take approx 5 days…..nothing happened.

    I then took up with Mastercard (whose credit card I had used for the order) who after reviewing my case, with proof that I had done everything possible to sort out with Vodafone, authorised a full refund for the failed Vodafone order and are now taking it up with Vodafone.

    Vodafone are not loyal to their customers and do not offer customer service of any kind. Avoid.

    1. I’ve had problems with the amozon code it’s a ridiculously long code won’t work when put in at checkout how does it work Vodafone keep bumping me off

  7. Vodaphone rewards fucking shit can’t get fuck all try try try all bollocks shit web site fucked off keep trying to redeem these points give up

        1. I do think when people have family members or at least one that is gay it does change their views somewhat. On the flip side some people still do;278&1#nt care what they let come out of their mouth. I agree with Monie though as far as coming out it depends on your family. Every family is different. I’m still trying to decide if I want to officially come out to mine now or still wait until I move.

      1. Thanks for speaking out. Additions to the list of luminaries in the canon: Alexandre Dumas and Alexander Hamilton. But hold on: “what WEB Du Bois famously called “double consciousness”: the experience of both worlds, which white authors invariably lack.” Invariably is a strong word. Is a white kid born into a black neighborhood or country on the same economic and social level as everyone else around, congenitally blind?  

      2. Oh, Darlene…this is so special. Your home is amazing and you have dressed it so beautifully. Thank you for letting me peek inside. Your style affirms MANY of my decorating choices…choices I made just because I love them, but have always wondered if my home is old fashioned (because I am an old lady God bless you in your work and ministry. I am a follower but caught you over at Roo today.

    1. help me log into my account this is the about 10 times aye have done this now can you just help on this matter now please give phone or text on,07818640424 thankyou vodafone if you can,?

  8. Been tryin 4 days 2 get extra minutes through rewards keep gettin new codes everytime i log in sayin invalid entry then my screen goes blank not happy havin been a customer 4 over 15 years

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